Les bonnes surprises du management interculturel: le surprenant rétablissement d’une compagnie publique de transport en Nouvelle-Calédonie

Jean-Pierre Segal, in Gérer et Comprendre, 2014, pp.62-72

During its ten years of existence, CARSUD, a public transport firm in New Caledonia, experienced an initial period of labor disputes between local Oceanian employees and French expatriate management. It then underwent an astonishing renaissance under the leadership of a young, inventive manager who succeeded where his predecessors had failed. Two in-house surveys, conducted five years apart, are used to propose a cultural explanation of this strange turnabout.

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