The dramatic recovery of a public bus company in New Caledonia: a cross-cultural perspective

Jean-Pierre Segal, Egos conference, Montreal, 2013.

The New-Caledonian bus company CARSUD went through two different phases in the ten years of its existence: An initial period, characterized by a series of social conflicts opposing the Oceania employees to the Metropolitan management (Expatriates from France mainland are locally called “Metropolitans”) ; followed by a surprising rebirth under the leadership of a young manager full of creativity, succeeding where all its predecessors had failed. Relying on two internal surveys, successively led over a five-year period, the article proposes to revisit this strange turn of events, focussed on a cultural analysis of the reinterpretations that the local employees successively gave of the different management modes implemented by their respective directions.

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