Rédiger les procédures de l’entreprise

Henry, Alain, Monkam-Daverat, Ignace, Editions d’Organisation, 3ème éd., 2001. This book received the special award of the “Grand Prix du Livre Quality Perfomance” (Paris, La poste – Arcelor 2002). Whether to meet quality standards (ISO), safety requirements, or legal obligations, modern companies have to formalize their procedures. Writing up procedures…

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